Taking a holistic approach

ldentify the affected communities and stakeholder groups

During the planning stage of a proiect, we conduct a social baseline survey to collect and understand the background information of the communities, including but not limited to geographical information , demographic information, political background, historical legacy issues, religions and cultural values. We also perform social impact assessment to identify the social impact and potential risks of the proiect on the operational area and identify the affected groups

Clear communication channels

Provide the affected groups with access to relevant information

In the community engagement process, we share information with the local communities in various ways depending on the local environment and culture. It includes radio broadcast, social media, websites publications and a series of face-to-face meetings, for them to fully understand our efforts to mitigate the impact on the communities.

Establishing channels

Listen to the views of the affected communities on the environmental and social impacts brought by our operations

We develop risk mitigation plans and measures based on the concerns of the affected groups and the environmental and social risks that may arise from our operation, According to the results of the social impact assessment and feedback from the communities, we establish a community impact management information database and update it regularly during the course of the proiect.

Effective implementation

Integrate the views of the affected communities into the decision-making process of our operation

We listen extensively to views and feedback from various stakeholders through communication and grievance mechanism, and fully integrate the voices of the communities, especially those from vulnerable groups (e.g.,women, children and indigenous people), into the decision-making process of planning and community programmes.

Monitoring and responding

Set up a communication and grievance mechanism for the affected communities

To ensure effective communication and engagement with the communities and stakeholders, we have set up community relations teams at all of our production and operational sites, which are staffed primarily by local emplovees. We also have a clear community communication and grievance mechanism to promptly understand and respond to the concerns ofthe communities.

Monitoring and responding

Report progress to affected communities and stakeholder groups

We require each subsidiary to regularly review the progress of community communication, assess the effectiveness of the community grievance mechanism and report improvements to stakeholders in a timely manner, in order to form a positive and effective two-way communication and feedback mechanism.