Taking a holistic approach

ldentify the affected communities and stakeholder groups.

During the planning stage of a project, we conduct social surveys to collect and understand the backgrounds of the communities, including but not limited to geographical, political and historical context and demographics as well as religious and cultural values. We also perform a social impact assessment to define the effects and potential risks of the project on the host region along with the sections of society affected.

Clear communication channels

Engage the community by providing affected groups with access to relevant information.

In the community engagement process, we share information with the local communities through various channels depending on the local environment and culture. This includes radio broadcasts, social media, websites, publications and a series of face-to-face workshops, for them to fully understand our efforts to mitigate the impact on the communities.

Establishing channels

Listen to the views of the affected communities on the environmental and social impacts brought by our operations.

We develop mitigation plans and measures based on the concerns of the affected groups and the environmental and social risks that may arise from our operation. According to the results of our social impact assessment as well as the feedback from the communities, we establish a community impact management database and update it regularly during the course of the project.

Effective implementation

Integrate the views of the affected communities into the decision-making process of our operations

We listen extensively to views and feedback from various stakeholders through communication and grievance mechanisms, and thoroughly incorporate the voices of the communities, especially those from vulnerable groups (e.g. women, children and indigenous people), into the decision-making processes for project planning and community programs.

Monitoring and responding

Set up communication and grievance mechanisms for the affected communities

To ensure effective communication and engagement with the communities and stakeholders, we have set up community relations teams at all of our operational sites, which are staffed primarily by local employees. We also have clear community communication and grievance mechanisms to promptly understand and respond to the concerns of the communities.

Monitoring and responding

Report progress to affected communities and stakeholder groups

We require each project to regularly review the progress of community communication, assess the effectiveness of the community grievance mechanism and report improvements to stakeholders in a timely manner. This is aimed at forming a proactive and effective two-way communication and feedback mechanism.